Privacy Policy
MAXWELLBIZ LIMITED (“MaxwellBiz”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit maxwellbiz.co.uk, create an account, contact us or purchase products from our online store.
1. Who We Are
MAXWELLBIZ LIMITED
Company Number: 15674020
Registered Office: 25 Shaxton Crescent, New Addington, Croydon, England, CR0 0NW
Email: info@maxwellbiz.co.uk
MAXWELLBIZ LIMITED is the data controller responsible for personal information processed through this website.
2. Information We May Collect
Depending on how you use our website, we may collect:
Name
Billing and delivery address
Email address
Telephone number
Account and login information
Order and transaction information
Product preferences and purchase history
Communications you send to us
IP address
Browser and device information
Website usage information
Cookie and similar technology information
Payment information is normally processed through third-party payment providers. The information we receive depends on the payment method used.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil orders
Take and manage payments
Arrange production, shipping and delivery
Provide customer support
Process cancellations, returns and refunds
Maintain customer accounts
Prevent fraud and protect our website
Meet accounting, tax and legal obligations
Improve our website, products and customer experience
Send marketing communications where permitted by law
Measure website performance and advertising where permitted
4. Our Lawful Bases
Depending on the activity, we may process personal information because:
It is necessary to perform a contract with you, such as processing an order
We have a legal obligation
We have a legitimate business interest, provided your rights do not override that interest
You have given consent
Where processing is based on consent, you may withdraw your consent at any time.
5. Sharing Your Information
We may share information where necessary with trusted third parties such as:
Payment service providers
Product manufacturing and fulfilment partners
Delivery and courier companies
Website hosting and IT providers
Security and fraud-prevention providers
Accounting and professional advisers
Analytics and advertising providers where permitted
Government, regulatory or law-enforcement authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
We do not sell your personal information.
6. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where required by law, we take appropriate measures to protect personal information transferred internationally, including using recognised adequacy arrangements or appropriate contractual safeguards.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies for purposes including:
Website functionality
Shopping basket functionality
Account login and security
Remembering preferences
Website performance and statistics
Advertising and marketing
Some technologies are necessary for the website to operate.
Where consent is legally required for a cookie or similar technology, we will request that consent. Where an applicable legal exemption allows a technology to be used without consent, we will provide appropriate information and controls where required.
You can manage available cookie choices through our cookie controls and through your browser settings.
8. Marketing
Where permitted by law, we may send information about MaxwellBiz products, offers or promotions.
You may opt out of marketing communications at any time by using the unsubscribe option provided in the message or by contacting:
Opting out of marketing does not prevent us from sending necessary communications relating to your orders or account.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
When determining retention periods, we consider:
The nature of the information
The purpose for which it is used
Contractual requirements
Accounting and tax requirements
Fraud-prevention requirements
Legal and regulatory obligations
The need to establish or defend legal claims
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
10. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Your Data Protection Rights
Depending on the circumstances, you may have rights including:
The right to be informed about how your information is used
The right to access your personal information
The right to correct inaccurate information
The right to request deletion in certain circumstances
The right to restrict processing in certain circumstances
The right to data portability in certain circumstances
The right to withdraw consent where consent is relied upon
YOUR RIGHT TO OBJECT
You may have the right to object to processing based on our legitimate interests.
You also have the right to object at any time to the use of your personal information for direct marketing.
To exercise your rights, contact:
We may need to verify your identity before completing a request.
12. Complaints
If you have concerns about our use of your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will be published on this page together with its updated date.
15. Contact Us
For privacy questions or requests:
MAXWELLBIZ LIMITED
Company Number: 15674020
Registered Office: 25 Shaxton Crescent, New Addington, Croydon, England, CR0 0NW
Email: info@maxwellbiz.co.uk