Terms and Conditions
Last updated: 18 August 2026
These Terms and Conditions govern your use of the MaxwellBiz website and purchases made through our online store.
Please read them carefully before placing an order.
1. About Us
This website is operated by:
MAXWELLBIZ LIMITED
Company Number: 15674020
Registered Office: 25 Shaxton Crescent, New Addington, Croydon, England, CR0 0NW
Email: info@maxwellbiz.co.uk
Website: maxwellbiz.co.uk
2. About These Terms
By using our website or placing an order, you agree to these Terms and Conditions.
Separate policies including our:
Privacy Policy
Refund and Returns Policy
Shipping Details
also apply where relevant.
Nothing in these Terms limits or excludes rights you have under applicable consumer law.
3. Products
We make reasonable efforts to ensure product descriptions, photographs, colours, sizes and specifications are accurate.
Screen displays and manufacturing processes may cause minor differences in colour, placement, texture or appearance.
Such minor differences do not affect any legal rights you may have where a product is faulty, materially different from its description or otherwise fails to meet legal requirements.
4. Product Availability
Products are subject to availability.
Some products may be manufactured or fulfilled after an order is placed.
We may withdraw products, update designs or change available product options at any time.
If we cannot fulfil an order after payment has been taken, we will refund the amount due.
5. Prices
Prices displayed on our website are shown in pounds sterling unless otherwise stated.
The price payable is the price displayed when you place your order, subject to correction of obvious pricing errors.
Applicable delivery charges and other charges will be shown before you complete your purchase.
6. Placing an Order
When you place an order, you are making an offer to purchase the selected products.
You will normally receive an email acknowledging your order.
We reserve the right to reject or cancel an order for legitimate reasons, including:
Product unavailability
An obvious pricing or description error
Suspected fraud
Inability to authorise payment
Delivery restrictions
If we cancel an order after receiving payment, we will refund the amount due.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers.
You confirm that you are authorised to use the payment method submitted with your order.
8. Delivery
Available delivery options, estimated delivery times and charges are provided on our website or at checkout.
Delivery dates are estimates unless we specifically agree that delivery by a particular date is essential.
We are not responsible for delays caused by circumstances outside our reasonable control, but this does not affect any rights you have under consumer law.
Unless another delivery period has been agreed, we will comply with applicable legal requirements concerning the time for delivery.
Please ensure that the delivery address provided with your order is complete and accurate.
9. International Orders
International orders may be subject to local customs procedures, import duties, taxes or other charges depending on the destination.
Where such amounts are not collected by us at checkout, the recipient may be responsible for them.
Customers are responsible for checking local import restrictions before ordering.
10. Cancellation, Returns and Refunds
Your rights to cancel an online purchase, return eligible products and obtain refunds are explained in our Refund and Returns Policy.
For most standard online purchases, UK consumers have statutory cancellation rights.
Exceptions may apply to products made to a customer’s individual specifications, clearly personalised products and certain sealed hygiene-sensitive products.
Nothing in these Terms affects your rights where goods are faulty, damaged, incorrect or not as described.
11. Personalised Products
Where we offer personalisation, you are responsible for checking the information, text or other instructions you provide.
We are not responsible for errors that appear exactly as submitted or approved by the customer, except where we have failed to produce the product in accordance with the submitted instructions.
You must not request content that infringes another person’s intellectual property rights or is unlawful.
12. Intellectual Property
Unless otherwise stated, the website and its original content, including branding, graphics, artwork, designs, text and other materials, are owned by or licensed to MAXWELLBIZ LIMITED and are protected by applicable intellectual property laws.
You may use the website for personal, non-commercial shopping purposes.
You may not reproduce, distribute, sell, copy or commercially exploit our content without permission, except where permitted by law.
13. Customer Content
Where you submit text, images or other material for a personalised order, you confirm that:
You have the right to use that material
Its use does not infringe third-party rights
It is not unlawful
You grant us the limited permission necessary to process and fulfil your order.
14. Acceptable Use
You must not:
Use our website unlawfully
Attempt unauthorised access to the website or related systems
Introduce malware or malicious code
Attempt to interfere with website security
Use automated systems to abuse or disrupt the service
Infringe our intellectual property rights or those of others
15. Third-Party Services and Links
Our website may use or link to services operated by third parties, including payment, fulfilment, delivery and social-media services.
Third-party websites operate under their own terms and privacy policies.
We are not responsible for content on websites that we do not control.
16. Our Responsibility to Consumers
We do not exclude or limit liability where it would be unlawful to do so.
This includes liability that cannot legally be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
For consumers, nothing in these Terms excludes or limits statutory consumer rights.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase, except where the law provides otherwise.
17. Events Outside Our Control
We will not be responsible for delays or failures caused by events outside our reasonable control.
If such an event significantly affects an order, we will take reasonable steps to minimise the impact and will inform you where appropriate.
Your statutory cancellation or refund rights remain unaffected.
18. Privacy
Personal information is handled in accordance with our Privacy Policy.
19. Changes to These Terms
We may update these Terms from time to time.
Any changes will apply from the date the updated Terms are published.
Changes will not remove rights already acquired under an existing order or contract.
20. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
21. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer, this does not deprive you of mandatory consumer protections that apply to you under applicable law.
22. Complaints
If you have a complaint regarding an order or our service, contact:
Please include your name, order number where applicable and a clear description of the issue.
We will make reasonable efforts to resolve complaints fairly and promptly.
23. Contact Us
MAXWELLBIZ LIMITED
Company Number: 15674020
Registered Office: 25 Shaxton Crescent, New Addington, Croydon, England, CR0 0NW
Email: info@maxwellbiz.co.uk